Microsoft Accessibility Feedback

Welcome to Microsoft’s Accessibility Feedback forum. We are very interested in learning more about what products, features, and tools will delight our customers. Please share your ideas with us and remember to vote for ideas posted by others that you also think are great.

If you accidentally came here in need of technical support, please reach out to our Microsoft Disability Answer Desk team

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  1. Add a Two Switch access mode for the On Screen Keyboard

    Add a manual step scanning option for switch users, for those able to use two switches. E.g. Key1 = Manual step scan. Key2 = Select.

    This would enable some users to use the slick On Screen Keyboard utility much more quickly and deliberately.

    18 votes
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      3 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hello Barrie,

      This is a pretty good suggestion which makes sense. We’ll forward this on to our product managers for further consideration and keep you up to date on any further developments around this.

      Again, Thank you for reaching out to us; and if there’s anything else we can help with in the future, let us know as we’re willing to help.

      Sincerely,

      The Microsoft Disability Answer Desk team.

    • Alt+Tab with Narrator is not smooth.

      When alt+tab is pressed, I expect to hear the program name I switched to.

      Instead, I hear one of "Running Programs", "Running Applications" or
      "Task Switching", depending on how many times I press tab.
      After I hear one of these, I then hear the name of the program. I suggest trying to make this a bit more seemless.

      9 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Create a top level domain for the Accessibility Community forums.

        It took me forever and a day to find the URL to these accessibility forums. When I called the Accessibility Helpdesk, the lady didn't have even the slightest inkling of an idea what I was talking about. She barely spoke english, and was inevitably reading from a script put in front of her little nose. I"m not aposed to outsourcing people overseas to do tech support work, and that's not the point of this post, so no one flame me here. All I'm saying is, it took her about 10 minutes just to find the link to these forums, and…

        7 votes
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          3 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hi Chris,

          Thank you for contating us about this issue. We’ll get in touch with the forum developers to see if we can make this easier to navigate to it. We’ll relay information as it becomes available.

          Thank you for contacting us about this issue.

          Sincerely,

          The Microsoft Disability Answer Desk team.

        • Add the ability to adjust Windows Magnifier zoom level with the scroll wheel.

          When reading text on screen I am typically zoomed in 500%-700% magnification in full screen mode filling the screen with 3-5 lines of text at a time, this means any images, buttons, or other GUI elements are so enlarged that it is hard to understand what they are or how to interact with them. If I am reading a news article on a webpage and I see that there is an image, I will need to zoom out to understand what the image is. To do this I have to do the following.

          1 Remove my right hand from the…

          22 votes
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            3 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Hello,

            Thank you for the detailed description of the enhancement you are looking for. In reproducing this scenario, it merits the attention of our product engineering team. This may already be in the works as simular suggestions have been made, so it is possible that a solution may be soon implemented and released. Nonetheless, your comments will be forwarded. We’ll also let you know when further information pertaining to this becomes available.

            Thank you for contacting us, and in the future, f there’s something additional we can provide with regards to accessibility, please feel free to reach out to us.

            Sincerely,

            The Microsoft Disability Answer Desk Team.

          • The ability to change my working background (in Word, Outlook and Excel)

            Hi,
            I used to be able to change the colour of my background in the Personalisation option from the Desktop. It allowed me to choose any colour I liked for my page and text in Word, Outlook and Excel. It was wonderful and I used to share this feature with users I trained using AT since it was a free adaptation that made a huge difference.

            I have always said, you would never spend all day looking at a bright white light, and yet we do, by looking at a bright white piece of paper in Word.

            This is hugely…

            9 votes
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →

              Hello,

              Thanks for contacting us about this. We are currently looking into this and will give you updates on this as soon as made available.

              In the meantime, have you tried the following as a potential solution?

              Try these options for the user:

              There are two ways to set high contrast to reduce eye-strain and improve readability. Please try one of these and let us know your feedback as to whether this resolved your issues or not.
              1. Office themes, a “mild mannered” solution, where you can choose a theme with better contrast
              a. Shortcut Press L Alt+ L Shift + Print Screen; talked about in: https://blogs.office.com/2016/05/19/accessibility-enhancements-in-office-365-for-people-with-vision-impairments/
              2. High contrast in Windows, the “real thing”, which they set in the Ease of Access center
              a. Turn high contrast mode on or off in Windows: https://support.microsoft.com/en-us/instantanswers/ece8e1d7-1a7c-473c-a0f4-3c9d66fee295/turn-high-contrast-mode-on-or-off-in-windows

              Sincerely,

              The Microsoft Disability Answer Desk team.

            • Add the ability to use insert or caps lock in Narrator

              I'd like to see an option under Narrator's general settings pane to use caps lock, numpad insert or extended insert as the Narrator modifyer key. For some reason, I'm finding that only using caps lock as modifyer to be a bit wonky. Indeed, I'm coming from Jaws and NVDA, so this may be a newby's foyble, but this would make my transition that much more smooth.

              7 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Hello,

                THis is an interesting request. It makes sense in that it would make the transition from JAWS or NVDA easier for users. We’ll pass this on to our product team and let you know when this becomes available.

                Thank you for your input; and in the future, if you have any issues, questions, or concerns, please feel free to reach out to us.

                Sincerely,

                The Microsoft Disability Answer Desk team.

              • 7 votes
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                  18 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi Pete,

                  Thank you for bringing this to our attention. the fn key should behave exactly like CTRL, Shift, or ALT. I’ll forward this to the appropriate development team for resolution to this. Once this is fixed, we’ll let you know.

                  Again, thank you for reaching out to us; and if in the future we can be of further assistance, don’t hesitate to contact us.

                  Sincerely,

                  The Microsoft Disability Answer Desk team.

                • Changing braille display drivers needs to be more intuitive, if needed at all to start with.

                  When I tried adding my Freedomscientific braille display to be used with Narrator, I followed the directions in Narrator's user guide chapter 7:

                  https://support.microsoft.com/en-us/help/4004263/windows-10-narrator-using-with-braille

                  In this article, after updating the driver through Device Manager, it states in step 7:

                  Choose the driver that begins with LibUSB-Win32 from the list on the following page and select Next to install the driver.

                  I don't see a "next page" to be able to select this. After doing all steps up to step 7, I'm then returned to my device manager, and placed back under the Freedomscientific USB node which still is expanded with…

                  5 votes
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                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Label the search box in the Windows 10 store

                    When navigating the Windows 10 store with any screen reader, the search box is unlabeled and only appears as an unlabeled button. Once activated, the button expands to a text area which text can be typed into to perform the user's search query. Can this search box not be correctly labeled, and classed as a standard edit control type rather than a non-standard, unlabeled button? I get that one can press CTRL+E, as in echo, to reach the edit field, but that's not an excuse to override good accessibility habbits as well.

                    7 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Have someone (like a summer intern) document how to do basic things in Windows 10 with narrator

                      You have a great user guide for Narrator. And you have a great list of keyboard shortcuts for Windows 10. What you now need is a few tutorials to combine the two. For example, you do have a tutorial on using Narrator to read and work with mail. Extend that to a tutorial on how to read and respond to notifications, how to use Windows defender, how to work with the action center, how to use settings, how to work with the People app, how to shop in the store, how to use Edge (since alt-F4 or CTRL-F4 or CTRL-W…

                      2 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Flag Windows store apps that are particularly accessible.

                        I don't want to purchase or even install a ton of apps only to find I won't be able to read their screens with narrator. Can Microsoft give apps that are especially accessible an award or something so I can search for just those?

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Accessible Microsoft Modern Keyboard

                          Being visually impaired, I struggle to see the text on a normal keyboard. The new Microsoft Modern Keyboard with Fingerprint ID looks like a good keyboard, but would your product team consider making an accessible version of it? A "Microsoft Modern Accessible Keyboard with Fingerprint ID" featuring larger keyboard text size would definitely be something I would consider buying. A black finish version with the larger text size (in white) on black keys would also provide a more contrasting colour version as well, making finding keys easier for those with visual impairments.

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Enable users to resize the content and IM windows in Skype for Business.

                            I am frequently challenged to read things which are being presented. I'm always trying to zoom in before I remember that zoom doesn't exist in Skype.
                            Maximizing the window or collapsing the message window doesn't help, since so much of the screen real estate is devoted to other elements. And I usually don't want to collapse the IM window altogether, just change the proportions so I can see everything.

                            7 votes
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                              3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello Molly,

                              I’m not sure exactly what you are referring to as it appears you are aking about resizing text in the IM window. This is easy to do.

                              1. First in the Skype session, click on the IM icon at the lower left of the screen.
                              2. At the lower-right hand side of the window, click the icon that looks like “…”.
                              3. From the menue that appears, select, “IM Text Size”.
                              4. There you can select the percentage of size of text to display in the IM window.

                              With regard to the other isue, are your referring to zooming inon a shared screen or destop? If not, can you give us the exact scenario that is cuasting the difficulty?

                              Thank you for contacting us, andif there is anything further we can do for you, please feel free to reach out to us.

                              Sincerely,

                              The Microsoft Disability Answer Desk…

                            • 5 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Restore the Improve Text, Font Size functions in the display settings

                                I am visually impaired and suffer from Macular Degeneration and diabetic retinopathy. Dell Computer had me reload my windows operation system yesterday in order to correct a problem that was using 99% to 100% of my disk drive, slowing down my computer and causing continual freezes. I was using Window Home version 1607. One the reload of the Window was complete I was using Windows version 1703.

                                This version eliminates certain text enhancements I used to better be able to read text. It made text darker and increased the font size and allowed me to bold menu and tools fonts,…

                                4 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi Rick,

                                  We’ve seen many request like this cross our forum. This is something that is in work. we’ll follow up with the product team to see if we can get any specifics with regards to bringing that back.

                                  Thank you fo contacting us, and if there’s something else we can do for you, please feel free to reach out.

                                  Sincerely,

                                  The Microsoft Disability Answer Desk team.

                                • Allow people to contact support by email

                                  Allow people to contact the support desk by email. I have 3 kids who want to be loud when I am on the phone, and constantly bother me when I am trying to virtual chat. I can't always move around the house, or go outside, because in my area I get very little reception so it's constantly logging me out or dropping the phone calls I am on. It would be nice to be able to contact support during their "off" hours as well and get an answer within a day or two. Not everyone likes to be on their…

                                  3 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Narrator doesn't reliably show new page content in edge

                                    When following a link or searching from the address bar, Narrator doesn't always position me on the web page. Sometimes it shows the toolbar with open reading view and other controls, and other times it will say the page title and custom repeatedly. This is with scan mode on and I have to tab into the page content to be able to cursor through it again. It also will say "Command unavailable" at times as well. This doesn't seem to be restricted to certain sites as far as I can tell.

                                    6 votes
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello Mike,

                                      Thank you for contacting us about these issues. We are aware that Narrator and some of the other screen readers are having problems working with Edge. Our product teams are working hard to resolve these problems.

                                      We will forward this on to the product team and update you when this issue is fixed.

                                      Again, thank you for contacting us; and if there is anything else we can assist you with, feel free to reach out.

                                      Sincerely,

                                      The Microsoft Disability answer Desk team.

                                    • put an option to select and copy text from the web using narrator

                                      other screen readers give you the option to select and copy text while you're browsing on a webpage. i think narrator should also include this featuree so that it becomes a fully featured screen reader.

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Does Windows 10 have a screen curtain shortcut for blind users?

                                        Apple has had a screen reader command for many years. It allows blind users to have a blank monitor or screen so that they can work on documents in a public setting and not have others reading what they are typing. It also allows low vision users who are sensitive to light to turn the display off. Would be great if Microsoft had this feature as a shortcut.

                                        2 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add keyboard shortcuts for the Snipping Tool

                                          The Snipping Tool is horribly inconvenient for anyone who does a lot of screen capture/paste (not PrintScreen) because it has no keyboard shortcuts. Lots of hand-eye coordination and mouse clicks required just to initiate a snip. Please bring back keyboard shortcuts.

                                          7 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello Molly,

                                            This is a very goos suggestion. We’ll forward this on to our product managers and see if we can get this implimented for you. We’ll also keep you up to date with any developments.

                                            If there is anything else we can do for you, please feel free to reach out to us.

                                            Sincerely,

                                            The Microsoft Disability Answer Desk team.

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