Microsoft Accessibility Feedback

Welcome to Microsoft’s Accessibility Feedback forum. We are very interested in learning more about what products, features, and tools will delight our customers. Please share your ideas with us and remember to vote for ideas posted by others that you also think are great.

If you accidentally came here in need of technical support, please reach out to our Microsoft Disability Answer Desk team

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  1. Jaws under windows 10, there is a known bug with how Windows is reporting colors to jaws not allowing Jaws users to assign screen highlights

    With Jaws under windows 10, there is a known bug with how Windows is reporting colors to jaws not allowing Jaws users to assign screen highlights reliably like we were able to do in windows 7. Freedom scientific states that they are working with you guys on this issue, but are still waiting for MS to provide a fix. For those of us who are using screen readers, windows 7 provides more reliable accessibility then windows 10. I am hopeful that MS will work with the developers of screen readers to provide better accessibility in Windows 10 with screen readers…

    8 votes
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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hello Gian,

      Thank you for reachingout to us about this issue. After doing some preliminary investigation, we could not find the issue refrenced as being passed to us by freedom Scientific. Therefore we need more details.

      Can you provide us with the environment you’re using, JASWS version, Windows Version, Applicaion you’re finding this bug most with, and steps to reproduce the problem? THis would be a help inresolving your issue as soon as possible.

      Thank you,

      The Microsoft Disability Answer Desk team.

    • Add the ability to use insert or caps lock in Narrator

      I'd like to see an option under Narrator's general settings pane to use caps lock, numpad insert or extended insert as the Narrator modifyer key. For some reason, I'm finding that only using caps lock as modifyer to be a bit wonky. Indeed, I'm coming from Jaws and NVDA, so this may be a newby's foyble, but this would make my transition that much more smooth.

      7 votes
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        2 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Hello,

        THis is an interesting request. It makes sense in that it would make the transition from JAWS or NVDA easier for users. We’ll pass this on to our product team and let you know when this becomes available.

        Thank you for your input; and in the future, if you have any issues, questions, or concerns, please feel free to reach out to us.

        Sincerely,

        The Microsoft Disability Answer Desk team.

      • Alt+Tab with Narrator is not smooth.

        When alt+tab is pressed, I expect to hear the program name I switched to.

        Instead, I hear one of "Running Programs", "Running Applications" or
        "Task Switching", depending on how many times I press tab.
        After I hear one of these, I then hear the name of the program. I suggest trying to make this a bit more seemless.

        9 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • put an option to select and copy text from the web using narrator

          other screen readers give you the option to select and copy text while you're browsing on a webpage. i think narrator should also include this featuree so that it becomes a fully featured screen reader.

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Windows 10 should have built in access for switch interface users

            macOS, iOS, and Android have had this for a long time.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Hllo C. A.

              We did some research and came up with the following:

              https://www.microsoft.com/en-us/Accessibility/windows – doesn’t have anything directly about switch interface devices, but the AT link lists Tobii Dynavox as a product that has application compatibility with Windows 10.

              Currently we are working to ensure third party assistive technology partners are fully supported on Windows 10.

              If you have a device you prefer to use, let us know and we can work with that partner on any functionality issues you find.

              Thank you for contacting us, and if there’s something else that you need, please feel free to reach out to us.

              Sincerely,

              The Microsoft Disability Answer Desk team.

            • Restore the Improve Text, Font Size functions in the display settings

              I am visually impaired and suffer from Macular Degeneration and diabetic retinopathy. Dell Computer had me reload my windows operation system yesterday in order to correct a problem that was using 99% to 100% of my disk drive, slowing down my computer and causing continual freezes. I was using Window Home version 1607. One the reload of the Window was complete I was using Windows version 1703.

              This version eliminates certain text enhancements I used to better be able to read text. It made text darker and increased the font size and allowed me to bold menu and tools fonts,…

              4 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                Hi Rick,

                We’ve seen many request like this cross our forum. This is something that is in work. we’ll follow up with the product team to see if we can get any specifics with regards to bringing that back.

                Thank you fo contacting us, and if there’s something else we can do for you, please feel free to reach out.

                Sincerely,

                The Microsoft Disability Answer Desk team.

              • Add the ability for Narrator to automatically read the contents of dialogue boxes and notifications from Action Center.

                When a dialogue box opens, Narrator only reads the first control that gains focus. While it's possible to use the Narrator cursor to read the text in the dialogue, I would like an option to specify whether Narrator automatically reads the contents of these dialogues when they appear. Along the same lines, I'd also like to see automatic reading of notifications when they are received. Currently, I hear a little **** sound when something new pops up. I have to go into the action center and manually view the alert. It would be nice to be told what the notification…

                8 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Visual-Perceptual Deficit Templates for Word

                  I am an Occupational Therapist that works with many students with visual-perceptual problems but have "normal" visual acuity. These students need templates that keep their eyes from skipping over text and allow them to easily follow text as they type. There are a few basic designs that will assist students with this issue.

                  2 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Windows 10 advanced startup options completely unusable if you use screen reader. This means you cannot boot in to the new accessible winre

                    There could be times when you want to boot in to winre even when windows starts normally. Maybe you have virus or something you can't uninstall. You have a clean backup of your system and to restore it you need to get in to winre. It seems there is no way of doing this if you use a screen reader because you have to go through the advanced startup options screen and it is totally unusable to people who use screen readers. Can we have some method of rebooting to winre that is accessible with a screen reader.

                    2 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello,

                      Thanks for contating us about your issue. Can you give us more information with regards to the scren reader you are using, including screen reader version and what specifically you are trying to do when rebooting the ystem.

                      Thanks for contacting us and letting us help you with your situation.

                      Sicnerely,

                      The Microsoft Disability Answer Desk team.

                    • Ability to change background colour in Office 2016

                      Office themes can be personalised in the options menu, however the background behind the pages or slides cannot be changed from the defaults of each theme. Being visually impaired I like a contrast between the white pages/slides and the background colour. I liked the silver in 2010, but in Office 2016 only the colourful office theme has the background colour I want, but I don't like the colourful theme at the top. Can you allow for more options to change just the background colour of Office apps so that the best contrast can be chosen.

                      2 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello,

                        Thank yo for contacting us with this suggestion. We weill look into this and give you updates as to where we are in the process of possible implimentation and when it’s avaialable.

                        If you have further questions, issues, or suggestions, please feel free to reach out to us.

                        Sincerely,

                        The Microsoft Disability Answer Desk team.

                      • Have more in-store workshops related to accessibility

                        I go to my local Microsoft store a lot and wish there were more frequent events related to the accessibility features of Microsoft products that I could attend and learn from.

                        7 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello,

                          Thank you for your suggestion and feedback. Here are a couple of links that can provide some training for using some Microsoft products for users of accessible technology.
                          The first link below points to products older than Windows 10and Office 2016,; however, we are working hard to updates this information to include our latest products.

                          Accessibility Tutorials for Microsoft Products
                          https://www.microsoft.com/enable/training/default.aspx

                          Accessibility in Office 365 – Office 365
                          https://support.office.com/en-us/article/Accessibility-in-Office-365-aca7accf-58a0-4467-be5c-24a7e7933a9d?ui=en-US&rs=en-US&ad=US
                          I will make sure the right people receive your feedback with regards to more training in the retail stores.

                        • 6 votes
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                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello,

                            Thank you for contacting us with your suggestion. Can you provide some more specifics about what you are looking for, such as what Internet browser or application you’re using, gestures, keystrokes you’re using, etc. as well as what you would like simplified?

                            At Microsoft, we’re always interested and working to improve the user experience of our customers, especially those in the disabled community.

                            Feel free to respond to this thread, as we are closely monitoring the User Voice forum.

                            Thank you,

                            The Microsoft Disability Answer Desk team.

                          • Change initial keyboard focus on page load in IE11

                            When loading any web page that does not have explicit initial focus, IE 11 starts the keyboard focus out of the webpage. This means that when a user presses TAB key for the first time, the focus goes to the address bar instead of the first item on the webpage. This means that a user not using a mouse (keyboard only) must tab through the address bar, top tab, Home button, and any toolbars before getting to the page content. Many users with disabilities cannot use a mouse for various reasons. Thus a keyboard-only user must TAB through Five or…

                            21 votes
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                              3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello Joseph,

                              Thanks for the detailed report along with the steps to reproduce the problem.

                              However, I have navigated to http://www.microsoft.com and cannot reproduce the issue you are reporting.

                              When I land on that page, then press tab for the first time, I am taken to the Skip to main content link and not to the address bar.

                              I am running Windows 10 Version 1607 OS Build 14393.321. I also use the JAWS screen reader.

                            • Make Office Ribbon keystrokes more logical and consistent

                              I appreciate some office keystrokes have been changed to keep backwards compatibility (eg alt+i was the Office 2003 insert menu so it was changed to alt+n for Office 2007), but many of the current keystrokes are just nonsensical. For instance, in Word, to change columns, you press alt+p for layout (even though alt+L isn't used) then press J for columns, even though C isn't used.

                              On the Insert menu, you press F to insert an Online picture and O to insert a footnote - even though they would make much more sense swapped.

                              There is also no logic as to…

                              5 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Make Office help accessible to screen readers

                                In previous versions of Office, screen readers could access the Office help system. Unfortunately, Office 2016 broke this ability. We need access to the help system returned to an accessible state.

                                8 votes
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                                  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • In the Word 2016 spell checker, could we please use the new hotkeys, such as Spacebar with C or Spacebar with I while focussed in the list o

                                  It would be great to be able to use the new hotkeys such as SpaceBar with C or Spacebar with I while still focussed in the list of suggestions. Having to tab away from the list to use these hotkeys is a real productivity killer, because, often the correct suggestion is third or fourth in the list, so we need to be able to use those hotkeys while focussed in the list of suggestions. Thanks.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello,

                                    Thank you for contacting us abou your issue. In order to hehttps://microsoftaccessibility.uservoice.com/admin/forums/307429-microsoft-accessibility-feedback/suggestions/18954073-in-the-word-2016-spell-checker-could-we-please-us you, can you give us more detail as to your issue; specifically, what is the screen reader you are using?

                                    Thank you aggian for getting in touch with us, and if there’s anything else we can do ro you, please feel free to reach out to us.

                                    Sincerely,

                                    The Microsoft Disability Answer Desk team.

                                  • Make the Go To command work better with Voiceover

                                    This works with some options (for example, going to a bookmark in a Word file), but not others. For example, if I am on page one of a Word file, and ask to Go To page 2, then close the dialogue by pressing Escape, the insertion point remains on page one.

                                    2 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello Mark,

                                      Thank you for contacting us at the Disability Answer Desk with your suggestions. we apreciate the time and detail you’ve put into them. We will forward this on to our product managers for further consideration and will get back to you when a fix and or implimentation for these features is in place.

                                      Thank you again for contacting us, and if there is anything further we can do for you,please feel free o reach out to us again.

                                      Sincerely,

                                    • Make more use of the Rotor to improve navigation in Word files

                                      It would be useful if the Rotor (VO-u) provided access to items such as headings and bookmarks -- the way it now does in Apple's Pages. This would make document navigation much easier.

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello Mark,

                                        Thank you for contacting us at the Disability Answer Desk with your suggestions. we apreciate the time and detail you’ve put into them. We will forward this on to our product managers for further consideration and will get back to you when a fix and or implimentation for these features is in place.

                                        Thank you again for contacting us, and if there is anything further we can do for you,please feel free o reach out to us again.

                                        Sincerely,

                                        The Microsoft Disability answer Desk team.

                                      • Make footnotes easier to navigate when using Voiceover with Word

                                        When reading text, double clicking on a footnote reference (using VO Shift Space twice) moves the insertion point to the relevant footnote, but it doesn’t move the Voiceover cursor, and the footnote is not spoken. And, double clicking on the reference in the footnote itself does not return the Voiceover cursor to the text, as it should.

                                        3 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello Mark,

                                          Thank you for contacting us at the Disability Answer Desk with your suggestions. we apreciate the time and detail you’ve put into them. We will forward this on to our product managers for further consideration and will get back to you when a fix and or implimentation for these features is in place.

                                          Thank you again for contacting us, and if there is anything further we can do for you,please feel free o reach out to us again.

                                          Sincerely,

                                          The Microsoft Disability answer Desk team.

                                        • The ability to change my working background (in Word, Outlook and Excel)

                                          Hi,
                                          I used to be able to change the colour of my background in the Personalisation option from the Desktop. It allowed me to choose any colour I liked for my page and text in Word, Outlook and Excel. It was wonderful and I used to share this feature with users I trained using AT since it was a free adaptation that made a huge difference.

                                          I have always said, you would never spend all day looking at a bright white light, and yet we do, by looking at a bright white piece of paper in Word.

                                          This is hugely…

                                          9 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello,

                                            Thanks for contacting us about this. We are currently looking into this and will give you updates on this as soon as made available.

                                            In the meantime, have you tried the following as a potential solution?

                                            Try these options for the user:

                                            There are two ways to set high contrast to reduce eye-strain and improve readability. Please try one of these and let us know your feedback as to whether this resolved your issues or not.
                                            1. Office themes, a “mild mannered” solution, where you can choose a theme with better contrast
                                            a. Shortcut Press L Alt+ L Shift + Print Screen; talked about in: https://blogs.office.com/2016/05/19/accessibility-enhancements-in-office-365-for-people-with-vision-impairments/
                                            2. High contrast in Windows, the “real thing”, which they set in the Ease of Access center
                                            a. Turn high contrast mode on or off in Windows: https://support.microsoft.com/en-us/instantanswers/ece8e1d7-1a7c-473c-a0f4-3c9d66fee295/turn-high-contrast-mode-on-or-off-in-windows

                                            Sincerely,

                                            The Microsoft Disability Answer Desk team.

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