Microsoft Accessibility Feedback

Welcome to Microsoft’s Accessibility Feedback forum. We are very interested in learning more about what products, features, and tools will delight our customers. Please share your ideas with us and remember to vote for ideas posted by others that you also think are great.

If you accidentally came here in need of technical support, please reach out to our Microsoft Disability Answer Desk team

Give us feedback on Microsoft accessibility and how we can improve?

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  1. Senior answer desk

    Can you set up a Microsoft Senior Answer Desk? My disability is being 70 years old, poor eyesight, Parkinsons and did not grow up learning computers. It would be extremely helpful to be able to talk through some issues. Thank you

    1 vote
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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hello,

      Thank you for reaching out to us with your concer. We have indeed set up the Disability Answer desk to assist individuals such as yourself. Included are the contact methods to get aholdof somebody who can assist you immediately with any isssues you may have.

      To access the Disability Answer Desk via the web, you can go to: https://support.microsoft.com/en-us/accessibility/disability-answer-desk

      Call 1-800-936-5900. Available Monday to Friday from 6am to 10pm (PST) and Saturday to Sunday from 7am to 6pm (PST).

      Online and video chats are also available at the address listed above.

      We hope this answer your question and that we look forward to assisting you in with your questions.

      Sincerely,

      The Microsoft Disability Answer Desk team.

    • Make an automatic scan mode in narator

      While scan mode in Narator is a brilliant feature, it currently has one limitation that I can see. This is that some users may not know what it works for and where. It would be a really good idea to make scan mode automatically engage on webpages, etc. This would prevent confusion as to where it works. Of course, it would still be possible to turn scan mode off and on again, but this feature may really help some users.

      11 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

        Hello,

        Thank you for the feedback and noticing the new Scan Mode in Narrator.

        I will pass your suggestion on to the product group for review.

        Please also submit this feedback via the feedback hub in Windows 10 so others can vote on it as well.

        Hello,

        On Global Accessibility Awareness Day (GAAD), the following link to a blog was posted talking about new features coming in the Fall Creators Update.

        https://blogs.msdn.microsoft.com/accessibility/2017/05/18/winOdows-accessibility-what-to-expect-later-this-year/

        One of these features is an Automatic Scan mode.

      • Excel background colors for reduced eye strain and fatigue

        Often Excel users stare at the screen just as much as programmers. Enable background other than white in the spreadsheet area of Excel in order to reduce eye strain. The background could be gray-ish or even something like Visual Studio high contrast mode.

        6 votes
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          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Redesign yr Disability Help pages so that direct contact & support are IMMEDIATELY VISIBLE/ACCESSIBLE even to people with normal sight.

          I am fishing (desperately, now) for any direct contact with a human being, to help me deal with what started out as such a simple question. As it happens, my eyes are quite good today but even so I see nothing on your Disability or Accessibility pages which is prioritised, highlighted, flagged, boxed or marked up to permit instant access. They're a fog of ill-designed verbiage and when I click on anything it either doesn't function or it throws me back to where I was five minutes before. Talk about ever decreasing circles, about head-battering?

          I've wasted over an hour…

          4 votes
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            1 comment  ·  Ease of Access  ·  Flag idea as inappropriate…  ·  Admin →

            We have made some changes in the Disability Answer Desk website based on your feedback to make the contact options more discoverable for our customers to contact support. We really want to thank you for sharing your feedback with us to make the experience better.

            Thanks,
            Disability Answer Desk Support Team

          • Add the ability to adjust Windows Magnifier zoom level with the scroll wheel.

            When reading text on screen I am typically zoomed in 500%-700% magnification in full screen mode filling the screen with 3-5 lines of text at a time, this means any images, buttons, or other GUI elements are so enlarged that it is hard to understand what they are or how to interact with them. If I am reading a news article on a webpage and I see that there is an image, I will need to zoom out to understand what the image is. To do this I have to do the following.

            1 Remove my right hand from the…

            24 votes
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              completed  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Make windows mail less complex to operate when i first started using it I found it complex and confusing. I found operating it confusing

              Windows mail has no hotkeys i found and no menu bar this would help for screen readers.Also I am using jaws seventeen and I find having to hit the button to get mail for each account annoying. I find the whole application complex confusing and a mess. A menu bar and hotkeys for sending mail and a way to pick the account from which the message is coming would help I tried to send an email and am not sure if it sent or from what account it sent that is truly sad indeed what can I do to make…

              1 vote
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                completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Have someone (like a summer intern) document how to do basic things in Windows 10 with narrator

                You have a great user guide for Narrator. And you have a great list of keyboard shortcuts for Windows 10. What you now need is a few tutorials to combine the two. For example, you do have a tutorial on using Narrator to read and work with mail. Extend that to a tutorial on how to read and respond to notifications, how to use Windows defender, how to work with the action center, how to use settings, how to work with the People app, how to shop in the store, how to use Edge (since alt-F4 or CTRL-F4 or CTRL-W…

                2 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi Deborah,

                  Thanks for your input on this. I understand that you’ve looked through our material. We always appreciate feedback and suggestions for new or updated topics. At the support page, have you searched for the following items?:

                  · Get started with Narrator in Windows 10
                  · Make Windows easier to see
                  · Make Windows easier to hear
                  · Make input devices easier to use
                  · Make it easier to focus on tasks
                  · Keyboard shortcuts in Windows
                  · Keyboard shortcuts in Windows apps
                  · Windows keyboard shortcuts for accessibility
                  · Turn on high contrast mode
                  · Use Magnifier to see items on the screen
                  · Use the On-Screen Keyboard (OSK) to type
                  · Use text or visual alternative to sounds
                  · Windows Speech Recognition commands
                  · Change closed caption settings in Windows 10

                  Also, have you looked at YouTube. There are many tutorials out there, including ones…

                • Allow people to contact support by email

                  Allow people to contact the support desk by email. I have 3 kids who want to be loud when I am on the phone, and constantly bother me when I am trying to virtual chat. I can't always move around the house, or go outside, because in my area I get very little reception so it's constantly logging me out or dropping the phone calls I am on. It would be nice to be able to contact support during their "off" hours as well and get an answer within a day or two. Not everyone likes to be on their…

                  3 votes
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                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    06/29/2017 [v-erstea]

                    Hello,

                    Thank for posting your suggestionon this UserVoice forum which is dedicated to answering questions, addressing issues, and taking suggestions from those with disabilities in accessing our products through use of adaptive technologies such as screen readers, magnifiers, etc.

                    This is the best way to contact us with any questions, issues, or suggfestions as we do monitor this channel closely.

                    Thank you for contacting us, and in the future you have a disability related question, issue, or suggestion, please feel free to reach out to us.

                    Sincerely,

                    The Microsoft Disability Answer Desk team.

                  • 2 votes
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                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • PLEASE ADD BACK THE ADVANCED APPEARANCE SETTINGS.

                      these settings allow you to get bigger icons and menus as well as other things. it was recently removed!! WHY?....THIS WAS ONE OF MY FAVORITE TOOLS TO USE. if I don't get this tool back I will uninstall the creators update (1073) and go back to the older version of windows 10 :(

                      2 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello,

                        This is a suggestion that we’ve ben seeing support for. We’re currently forwarding this feature request to our Windows Settings team. We’ll let you know when we find out if there’s an update for this.

                        Again, thank you for contacting us; and if in the future, you have other issues, questions, or suggestions, feel free to reach out to us.

                        Sincerely,

                        The Microsoft Disability Anser Desk team.

                      • trabajar, estudiar y aprender...

                        soy una persona con discapacidad fisica que me quiero poner en contacto con microsoft para que me forme y luego trabajar para microsoft...tengo muchas ganas y estoy muy ilusionado...gracias de antemano por leer este mensaje...ruego respuesta....jose.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Hola, Gracias por ponerse en contacto con nosotros. Microsoft des emplea a aquellos con diversas discapacidades, así como a aquellos que son multilingües. Si está interesado en trabajar con nosotros, le recomendamos que visite: nuestro sitio de carreras en: https://careers.microsoft.com/.

                          Gracias por ponerse en contacto con nosotros, y en el futuro tiene una pregunta, un problema o una sugerencia relacionada con la discapacidad, por favor siéntase libre de comunicarse con nosotros.

                          Sinceramente,

                          El equipo de Microsoft Desk de respuestas de discapacidad.

                        • Publicize the developer pages on testing apps for accessibility

                          I was Binging around and ran across this Microsoft page by accident. I learned about Narrator's development keystroke Caps Lock Plus Shift Plus F12, which causes everything on the screen that is invisible to narrator to also become invisible to the sighted developer. Now, that there is a super awesome feature. Those of us who use apps, and run across one that's not accessible need to be able to email the developer to complain. A good way to do this would be a Microsoft "fix-your-accessibility" app, that would put in some boiler-plate info about your accessibility checking tools for app…

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello Deborah,

                            Thanks for reaching out to us with these suggestions. As you may well observe, we are doing much of what you are talking about. We have verious product blogs for detailing new released features, fixes, etc. as well as speciifically address issues and suggestiong on this forum as well.

                            If you have any wpecific questions or issues, please feel free to reach out to us here, as this is what this forum is for.

                            Thank you again,

                            The Microsoft Disability Answer Desk team.

                          • On

                            When a bug or defect has been reported for Narrator or Windows magnifier , Have the bug or defect fix Released through the windows update in settings and not have the user waight until the next major operation system release.

                            2 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello,

                              You’ve come to the right place when it comes to reporting and getting feedback regarding any issues, questions, or suggestions when it comes to making our software more accessible through the use of adaptive technologies.

                              If you have something specific, please contact us’ and we’ll endeavor to get a fix or feature request responded to and if need be, addressede.

                              In response to your comment about updates, usually the interim updates are for various high priority fixes, while the rest are cumulative in the major releases. It is not unexpected though that a critical bug would need a hotfix deployment. There are criteria that we measure against to triage incoming posts.

                              Again, if we can be of specific assistance, please feel free to reach out.

                              Sincerely,

                              The Microsoft Disability Answer Desk team.

                            • Address disabilities that are mental health related

                              I have a disability that affects the way I interpret 2D, 3D, sound, temperature, light, words and affects my body.
                              Can you revise the words you use in your products. E.g. Do you want to save your document? Yes or no. Change it to instead ask: Do you want to store your document? Yes or no. And other dialogue boxes wording used in your products. You have a monopoly regarding amount of computers that have your software on. Yet do not currently take into account these forms of disability.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello Kevin,

                                Thank you for contacting us about your suggestion. At Microsoft, we endeavor to address all disabilities wheather cognative, and or physical.

                                Having said that, if there is something specific we can do for you, please feel free to reach out to us.

                                Sincerely,

                                The Microsoft Disability Answer Desk team.

                              • Provides specific guidance on creating accessible SharePoint Online sites

                                Please provide guidance on setting up accessible SharePoint Online sites. SharePoint Online is a part of Office 365.

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello,

                                  If you are an Office 365 subscriber, there are some tools that you can use.

                                  Office 365 subscriber only features to create accessible content more easily. Specifically the SharePoint we have:

                                  Accessibility-features-in-SharePoint-Online
                                  Use a screen reader to edit information about a file or folder in a document library in SharePoint Online
                                  Add accessible content and links to a site in SharePoint
                                  Add accessible pictures and media to a site in SharePoint
                                  Basics: Create an accessible SharePoint site
                                  Make your SharePoint Online blog accessible
                                  Resources for building accessible team sites in SharePoint Online
                                  Keyboard shortcuts for SharePoint Online
                                  Use a screen reader to copy the link for a file or folder in a document library in SharePoint Online
                                  Use a screen reader with a blog in SharePoint Online

                                  In the future, if you have comments, questions, or issues, please fel free to reach out to us.

                                  Sincrely,

                                  Th Microsoft Disability…

                                • Ctrl + Alt + I should be app specific

                                  Windows Store's Twitter complies with my Windows 10 Dark Theme setting, however, Edge, Internet Explorer and File Explorer has white backgrounds; gives me headaches, especially at 500%.

                                  Ctrl + Alt + I works, but inverts the ENTIRE OS, making my desktop background looking like an X-Ray, and my selected "Dark Theme" as WHITE. I don't like doing the Alt + Tab and Ctrl + Alt + I keyboard shortcuts when switching apps when I have already have "Dark Theme" set up under Personalization Control Panel.

                                  2 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello Marcos,

                                    Thank you for submitting this suggestion. This is simular to another suggestionthat somebody submitted regarding Dark Mode inWindows 10. We’ll forward this to our product development team for further consideration.

                                    Thank you for reaching out to us about this suggestion.

                                    Sincerely,

                                    The Microsoft Disability answer Desk team.

                                  • Quit leaving people hanging 3 days in a row multiple contacts.

                                    Little frustrating back and sits bone hurting after hours an hours...

                                    Today spent time with Remote Assistance from India, said she had to download Windows Defender and Her supervisor would call to confirm.

                                    Over half hour later I call helpline again, speak with lady that sounds like from Redmond, WA...she tells me Windows Defender should be in Windows 10. We look for other programs and find One believe it was Advanta or something like that. 30 minutes into call she simply hangs up, nothing saying failed call and she did not remote in.

                                    Later I deal with Jesus Santiago, who…

                                    1 vote
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                                      3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello,

                                      Thank you for alerting us to your dificulty. Although this is a forum for answering issues, questions, and suggestions. Although this is not related to our operation, we have forwarded this to our support managers for further investigation into this situation. It is our conscious effort to be of service to our customers, which means follow through until resolution of any encountered problems.

                                      Again, thank you for contacting us; and if we may be of further assistance regarding any accessibility related issues, please feel free to reach out to us.

                                      Sicnerely,

                                      The Microsoft Disability aNswer Desk team.

                                    • Help people that suffer from Glocoma.

                                      Hi my name is Annie and I have Glaucoma.  I have had a PC for ever. I want you to know that people that have Glaocoma the whight backgrounds are bad for there eyes. It is hard to see after a while reading or looking for information.  At work at home, it is frustrating.  A lot of people suffer this illness and we will go Blind at the long run. I speek for all the people who suffer of Glaocoma.  Is it possible that you can make the backgrounds Black and the lettering Whight.  That would help so much these…

                                      1 vote
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                                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi Annie,

                                        Thank you for reaching out to us with your suggestion. At Microsoft, we have taken your condition into account and have built in such features as high contrast, dark backgrounds, etc., so you don’t have to use everything with a white background.

                                        If you are having problems making this happen, we can help. Some specifics that we would need are: what version of Windows are you using, the application you are trying to use along with the version, and the scenario. This will help us greatly in either assisting you or taking this information to our product development teams.

                                        Also you can chttps://support.microsoft.com/en-us/accessibility/disability-answer-deskontact our Disability answer Desk:.

                                        We hope this helps, and in the future, if we may be of further assistance, please reach out to us.

                                        Sincerely,

                                        The Microsoft Disability answer Desk team.

                                      • When creating new email account in Outlook 2016,and choosing existing PST, browse button does not work.

                                        Using JAWS 18, after filling in the Outlook 2016 new email account form I get to the 'create new' or 'existing' PST folder. As I normally use my saved PSTs, I choose the 'existing' PST and then click 'Browse'. However, In Outlook 2016 (under Windows 10 Pro 64bit) nothing happens when I click 'Browse' and I have to manually input the file location. Please investigate this issue.

                                        0 votes
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                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello John,

                                          This is indeed an interesting issue. We will communicate with VFO to see where this bug is occurring on their side or ours. We will keep you aprised of any developments towards this resolution.

                                          Thank you for contacting us, and if there’s anything further we can do for you, please let us know.

                                          Sincerely,

                                          The Microsoft Disability answer Desk team.

                                        • Re-establish the ability for JAWS 18 to read the number of unread messages in mail folder view in Outlook 2016 under Win 10.

                                          Currently JAWS will not read the number of unread messages in Outlook 2016 in the mail folder view as it did in 2010 and 2013. Even after exhaustive searching of settings I cannot get this to work inder 2016 J(Office 2016 Professional+ 64bit). JAWS does say 'unread' for messages withing the folder, but when multiple email accounts are installed cursoring through each 'in-box' would previously announce the number of unread messages in that folder, but not now. Please investigate this issue.

                                          1 vote
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello John,

                                            This is indeed an interesting issue. We will communicate with VFO to see where this bug is occurring on their side or ours. We will keep you aprised of any developments towards this resolution.

                                            Thank you for contacting us, and if there’s anything further we can do for you, please let us know.

                                            Sincerely,

                                            The Microsoft Disability answer Desk team.

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