Give us feedback on Microsoft accessibility and how we can improve?

not require users (disabled or otherwise) to have a cellphone number to set up a Microsoft account (as this could breach the Equality Act)

Through disability I do not use a cellphone (others do not due to lack of coverage) but found I couldn't set up a Microsoft Account without one and therefore couldn't activate my new copy of Microsoft Office.

It took and hour-long call to Microsoft's (very helpful) Accessibility Helpline just to to get my Microsoft Office activated.

Others might be tempted to use a friend's cellphone; thus leaving somebody else's number on file (a potential security risk).

Surely a company such as Microsoft cannot have missed the implications of requiring a cellphone (texts) in respect of those with disabilities and /or those living in remote areas with no cellphone coverage.........

3 votes
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    Colin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    4 comments

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      • Milly Baquero/Dawnell Smith commented  ·   ·  Flag as inappropriate

        Microsoft Legal Dept./I.T. Dept./Bill Gates/Melinda Gates/CEO Head chairmans

        I have written last year to assure my privacy act under Data Protection and communications through your company, was held under federal govern regulations and codes to my Disability protection. I specifically had requested for all information and any individual loop or participation home-groups linked I.T. shared or hacked into by any unauthorized parties not including my girlfriend (Milly B) and account permission to utilize as per her and mine research accordingly. More use on her end due to her research and legal research to pursue lawsuits based on rights violations under the State of Washington and Organizations, INC, LLC and Tribal Affairs Casino (s) under Unified native and nations. This request is crucial for in case anyone, including any law enforcement underhand and deletes any important information to cover up the truth uncover by my girlfriend Milly B. Please highly requesting all Information in this account holder and sequence of I.T. be kept and safe under your departments to uphold this upcoming lawsuit under federal laws and regulations to her disability and mine. Thank you and counting on your full support and participation to protect my rights as your consumer and yours.

        Sincerely,

        Milly B aka Mjb Delgado/Dawnell Smith
        Eaglesoldierevildondns@gmail.com

      • Colin commented  ·   ·  Flag as inappropriate

        Sirs,

        Do you not read my posts?

        At no point was I given an option of using a second e-mail address.

        If I had of been given that option then I would not have needed to call you helpline!

        Doh!

      • Colin commented  ·   ·  Flag as inappropriate

        Sirs, When I started installing your software it required (1) an e-mail address which I provided the (2) a telephone number which I provided but you declined that number as you could not send a text to it (please don't make that my problem).

        Contrary to your claim there were not other options given during installation, hence my calling your helpful accessibility number. at no time did they identify a second e-mail address would resolve the problem (indeed they suggested that Microsoft should make this an option).

        Clearly Microsoft has much work to do in respect of serving customers with disabilities and /or no cellphone.

      • AdminMicrosoft Accessibility (Team Manager, Microsoft Accessibility) commented  ·   ·  Flag as inappropriate

        Hello,

        Thank you for your feedback. When signing up for a Microsoft account, you also have the option of using an alternate email address. For further questions on creating and managing Microsoft Accounts, please visit Microsoft Account Help https://support.microsoft.com/en-us/products/microsoft-account?category=manage-account.

        Sincerely,

        The Microsoft Disability Answer Desk team.

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