eliminating need to make further calls to tech support
I am happy that I was able to get outlook up and running, but if the tech went a bit slower and explained what they were doing, I might be able to set it myself when I get a new computer and not have to rely on their help to do it.
Thanks for your feedback. In the future you can go to support.office.com for troubleshooting your Office products. If you still need further assistance please visit support.microsoft.com