Microsoft Company should be able to be reached by emails from disgruntled customers with disabilities.
I personally purchased a Toshiba Laptop with a CD player and Ten Key for my online schooling then became disabled and had to stop going to school online. I also purchased Office 365 for an additional 120.00 dollars. I got the computer home, now mind you this was in 2013, I tried my best to install the office program and to this day in 2019 it is on the computer I purchased and I still cannot get in it came with several months of Office 365 free. My point is, I cannot get into the program to take advantage of Office. So I feel cheated because I am now disabled and older with disabilities and do not know how to use the card, I am used to the CD player on my other laptop. I am also used to Chrome browser because it is easier for me. I thought about packing this one back up after I factory reset it and taking it back for one I am used to. What can you do about that problem and please answer me in my email cdspargo3@yahoo because that is the only way I can get into any email. Oh and by the way your security is a nice thing to have and I know I put 2 forms of security on my other laptop but now that Microsoft tells me that it is already taken and I cannot figure out how to change to my new phone number.
Thanks for sharing your feedback with us Cathy. Whenever an issue or a suggestion for one of our accessibility products gets posted by customers in this forum, we send it off to the engineering team. You can also try calling or chatting with a live agent at the Disability Answer Desk to help with your technical issues. They can be found at aka.ms/DAD. Please feel free to continue to share your feedback with us and upvote posts that you agree with.