Resolving issues over phone only after basic troubleshooting doesn't work is largely inaccessible for people who cannot talk on the phone
It's very frustrating as a person with a disability that prevents me from using the phone that resolving issues that are more complex than answered on the FAQs forums require scheduling a support call.
How is a person who cannot talk on the phone supposed to talk on the phone?
Try chatting with them on live chat or the video phone. They agents who know ASL.
Thanks for sharing this feedback with us. The Disability Answer Desk also has a chat option for customers that prefer to communicate with agents that way instead of by calling them. The Disability Answer Desk can be reached at aka.ms/DAD where you can then chat with a live agent.