Resolving issues over phone only after basic troubleshooting doesn't work is largely inaccessible for people who cannot talk on the phone
It's very frustrating as a person with a disability that prevents me from using the phone that resolving issues that are more complex than answered on the FAQs forums require scheduling a support call.
How is a person who cannot talk on the phone supposed to talk on the phone?
Alan Christopher Creaser, commented
I Agree with U.... :) They Shud Also have an Have an Easy Contact UK Email Helpline Address For Customers with Brain Damage PLEASE... :)
Try chatting with them on live chat or the video phone. They agents who know ASL.
Thanks for sharing this feedback with us. The Disability Answer Desk also has a chat option for customers that prefer to communicate with agents that way instead of by calling them. The Disability Answer Desk can be reached at aka.ms/DAD where you can then chat with a live agent.