Resolving issues over phone only after basic troubleshooting doesn't work is largely inaccessible for people who cannot talk on the phone
It's very frustrating as a person with a disability that prevents me from using the phone that resolving issues that are more complex than answered on the FAQs forums require scheduling a support call.
How is a person who cannot talk on the phone supposed to talk on the phone?
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Anonymous
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2 comments
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Hannah
commented
Try chatting with them on live chat or the video phone. They agents who know ASL.
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Thanks for sharing this feedback with us. The Disability Answer Desk also has a chat option for customers that prefer to communicate with agents that way instead of by calling them. The Disability Answer Desk can be reached at aka.ms/DAD where you can then chat with a live agent.
