Without disclosing my disability I feel I have been let down by Microsoft.
I am a student nurse who purchased a surface pro 4 in good faith from your company to complete my degree. It offered the majority of what I required for ease of access.
Approximately 2weeks ago I began to experience flickering and ghosting on my system. I have also lost and corrupted some of my files for University.
Following a diagnostic check from one of your team. They were going to replace my system as it has a fault with the equipment which was as a result of the original fittings which Microsoft built and sold to me.
However, I have since learned that my device is out of the replacement warranty. It is not repairable, and I would be expected to pay £568 to have it exchanged. Which I cannot afford either.
I can see that this ended in January 2020 for me, but I have not had this issue before and this now seems highly unfair.
I rely on this and have not really been left with a reasonable solution.
I am asking if this could be escalated to find a reasonable resolution. I had to pay a considerable amount for this, and it is not a fault I could have predicted.
Please can you help me to have this repaired to a functional standard or replace the unit for me as a gesture of good will. As my issue does not arise until after this period. Serial number: 049445261853 Car manufacturers hold this onus with evidently faulty equipment. Mine gets so hot it could also possibly start a fire
Thanks for sharing your feedback with us. You can reach out to the Disability Answer Desk at aka.ms/DAD where you can call or chat with a live agent. This is a free support that you can use as well. Also please continue to share your feedback and upvote posts that you agree with.