Most the time because my disability I go to Chat and then ask for them to email so I can sit and think the best way to say what is wrong with my account. Like now it's late here and I know your short handed and I wanted to ask anyone about an sign-in problem but I don't want to wait someone on chat or call and that's if someone there. I think I know why like most companies the ability to send in emails without you first sending one was removed but I hate waiting for someone to answer and I hate that thing you call help more than most. Sorry to say it's never answered one question right and I try every wording for the same questing, does it have a laugh so at less it could be funny. I know you wont but change that drawing to a photo or just the word HI! ASK us what we want not some ad agency. And one that was a much better AI. I can download one if you need need it. The data base is treble. And the option of it talking might help. Don't take it wrong If I wanted bad service this days with the why they treat people these days. " I would go all GOOGLE. One last word ask people about Edge, get it." Chromium does not work well with bad internet or bad WI-FI. No need to ask us on that one ask you own Tech's they better that's there jobs. Better to work with cell phone and give people the ability to get cheep Data service and solve the problem not make one the very day person pay for so one day the rich can save a little money. Know one makes money with them leading the way. Want good is 5G if we can not afroed the extra data charges that come with it on a laptop or tethering. We already pay for things that we don't have money and if say a word about what the government give us like gov phone if we want. That's so if we have an energy. Don't running a laptop on one you will be broke in a month and you to can move exit store, neighbor! I hate to say that's my privet mail and it seem that box can only have address. Thanks