Teams on a Windows PC with no work account, only personal, doesn’t work with text zoomed in
I wanted to attend a Webinar put on by a disability charity on Microsoft Teams. As someone with a neurological condition I like to use my desktop PC which is hooked up to my big TV, which has the text setting on the largest setting so I can see it from the sofa whilst lying down without making my headaches worse. I go to use the Teams App, but it won’t let me as I only have a hotmail email address account, not a work one as I am unable to work due to disability. So I go to view it through the Microsoft Edge web browser to find I cannot get onto the webinar. The web page cuts off part way through an image and the log in as guest button is under this image and there is no option to scroll down the page at all. I have to go into my Windows settings and change the text size in order to get the link I need to click on to show on the page so I can click it. Working out that this was what the issue was took the best part of an hour by which time I’d missed the webinar. It is very inaccessible both to me with my set up, but also to visually impaired people who wouldn’t know the button was meant to be there, because it doesn’t show. Please please fix this so when the page is zoomed in, there is an option to scroll down and so people can actually enter Teams meetings. And even better, make it so people can use the app with a personal account rather than relying on the web browser option. When I eventually got on to the last few minutes of my webinar, I could not use the captions function presumably because I was using it through a web browser, and captions really help me as someone with a neurological condition that impairs sensory processing. I can’t believe that on a Microsoft Windows PC I am unable to use a Microsoft Teams app. I don’t mind having some restrictions on features on the free version for individuals rather than organisations who pay for it, I just want to be able to attend events when an organisation has planned it using your software and be able to view them with the accessibility settings that work for me. I have screen grabs if this is helpful.
Thanks for sharing this feedback with us Nic about your disability charity webinar. We are going to refer you to the enterprise Disability Answer Desk where you can email our support about your issue. They can be reached at aka.ms/eDAD. You can also learn more about using Zoom in Teams here (https://support.microsoft.com/en-us/office/zoom-in-and-out-of-teams-dc3cd3d8-efb5-4995-8b31-434b3943ba52). Please continue to share your feedback and upvote posts that you agree with.