Rick Bale

← Customer Feedback for Microsoft Accessibility

My feedback

  1. Please include a keyboard shortcut for 'Hang Up' in Microsoft Teams

    38 votes

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    4 comments  ·  Microsoft Accessibility Feedback » Ease of Access  ·  Flag idea as inappropriate…  ·  Admin →
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    Rick Bale commented  · 

    Workarounds:
    A) Alt + F4 (closes the window)
    B) Close the window using the X in the top right corner
    C) Right-click on Teams in the taskbar and close the window

  2. Screen readers often stop interacting with Skype since version 8.63

    20 votes

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    6 comments  ·  Microsoft Accessibility Feedback » Skype  ·  Flag idea as inappropriate…  ·  Admin →
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    Rick Bale commented  · 

    to use a screen reader with skype efficiently follow this

    Start Skype automatically when you start Windows
    In Skype, press Ctrl+comma sign (,) to open the Settings dialog. Press the Tab key until you hear “General,” and then press Enter.
    Press the Tab key until you hear “Automatically start Skype.”
    Press Spacebar to change the value. With NVDA, you hear “On” or "Off."
    To close the Settings dialog, press the Escape (Esc) key.

    Make and answer a call
    In the Skype main window, press the Tab key until you hear "People, groups and messages." Press Enter.
    Type the person's name, address, or phone number. The search is performed while you type.
    To move to the list of results, press the Tab key repeatedly until you hear the first result. If there are more results, browse the list using the Down and Up arrow keys. The screen reader announces the contacts as you move. To select a person, press Enter.
    When trying to access the result list, if no results are found for a name or address, you will hear "Invite to Skype". Press Enter to send an invitation. If no results are found for a phone number, you will hear "Call number" and can press Enter to make the call.
    To start or answer an audio call, press Ctrl+Shift+P.
    To start a video call or toggle video on or off, press Ctrl+Shift+K. You will hear "video on" or "video off".
    To hang up the call, press Ctrl+E.

    Chat via IM
    In the Skype main window, press the Tab key until you hear "People, groups and messages." Press Enter.
    Type the person's name, address, or phone number. The search is performed while you type.
    To move to the list of results, press the Tab key repeatedly until you hear the first result. If there are more results, browse the list using the Down and Up arrow keys. The screen reader announces the contacts as you move.

    To select a person, press Enter. The focus moves to the Type a message text input field.
    Type in the message and press Enter to send it.
    The screen reader reads aloud any messages you receive. The focus remains in the text input field, so you can type and send more messages.

  3. Recent Skype versions freeze with a screen reader active

    43 votes

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    9 comments  ·  Microsoft Accessibility Feedback » Skype  ·  Flag idea as inappropriate…  ·  Admin →
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    Rick Bale commented  · 

    Fix skype freezing issue

    Update Skype
    The first thing you should do when your Skype keeps crashing is updating the application. Compatibility issues can come up if you’re using an older version of Skype.

    Here’s how to update Skype on Windows 10:

    Launch Skype.
    launch skype
    Click on the three dots next to your profile information.
    Click on Settings.
    From the menu on the left, click Help & Feedback.
    help and feedback
    Skype will automatically check for updates. If a new version is available, you can click the Update button to get it.
    skype installer
    Wait for the Skype installer to open. The installation should be an automatic process.
    When the installation is complete, Skype will re-launch itself. You can navigate back to the Help & Feedback tab to check if your Skype is up to date.
    help and feedback

    Run Windows Troubleshooter
    Windows 10 comes with a built-in troubleshooter which can help you fix general issues on your system. Sometimes running this troubleshooter will fix app-related errors such as Skype crashing.

    To run the Windows 10 troubleshooter, follow these steps:

    Open the Settings app by pressing down the Windows and I keys on your keyboard. Alternatively, you can launch Settings from the Start menu.
    settings
    Click on Update & Security.
    update and security
    Find and click on Troubleshoot from the left-side menu.
    launch troubleshooter
    Scroll down and click on Windows Store Apps to enter the expanded view.
    Click the Run the troubleshooter button.
    Windows installer
    Follow the on-screen instructions to fix any possible errors.

    hope this helps.

    Regards
    Rick Bale

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