Microsoft AccessibilityAdminMicrosoft Accessibility (Team Manager, Microsoft Accessibility)

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  1. 5 votes
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      3 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

      Hello Chris,

      Here's a follow-up from one of our product team members:

      I haven’t heard of someone using the PAC Mate devices, but I do expect them to work. Perhaps the Disability Answer Desk has either heard of a quirk with these devices, or they may be aware of common mistakes people make when trying these instructions. So I would recommend that the user try that resource.

      That said, we agree that configuring a braille display should be easier, and though we’re working on that.

      We'll get back to you with regards to fixes or improvements related to this.

      Again, thank you for contacting us; and if in the future, if we can be of further assistance, please reach out.

      Sincerely,

      The Microsoft Disability Answer Desk team.

    • 8 votes
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        2 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

        Hello Gian,

        Thank you for reachingout to us about this issue. After doing some preliminary investigation, we could not find the issue refrenced as being passed to us by freedom Scientific. Therefore we need more details.

        Can you provide us with the environment you’re using, JASWS version, Windows Version, Applicaion you’re finding this bug most with, and steps to reproduce the problem? THis would be a help inresolving your issue as soon as possible.

        Thank you,

        The Microsoft Disability Answer Desk team.

        Hello Gian,

        Thanks for getting back to us. In order to assist you, can you answer the following questions for us?

        1. Are yo9u only seeing the problem with this with other applications?
        2. What Windows Build are you using?
        3. You metioned scripts. Are they custom scripts specific to the D.J. application, etc.
        4. ALso if you can proided a reference URL where it says that we are working on this bug, it would be useful in documenting this for the product teams involved.

        Sincerely,

        The Microsoft Disability Answer Desk team.

      • 7 votes
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          3 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

          Hi Chris,

          Thank you for contating us about this issue. We’ll get in touch with the forum developers to see if we can make this easier to navigate to it. We’ll relay information as it becomes available.

          Thank you for contacting us about this issue.

          Sincerely,

          The Microsoft Disability Answer Desk team.

          Hello,

          Thank you for contacting us about that We will indeed endeavor to take care of this for you. So in order to assist you more effectively, if you have contacted the Disability Answer Desk and they assigned your call a case number, can we have that so we can make a note on your case that you needed more time to respond? Also we can have an escelation support engineer contact you to work on a resolution.

          Again, thank you for reaching out to us at the Desability Answer Desk; and if there is something further that we may be able to do for you, please feel free to contact us.

          Sincerely,
          The Microsoft Disability Answer Desk team.

        • 3 votes
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            2 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

            Hi Artur,

            Thank you for taking the time to reach out to us with your specific suggestions. At this time, I’m in contact with the Project Managers to get an idea of what’s been implemented and what is planned. Once I have concrete answers, I’ll get back to you.

            Thanks again for your input.

            Sincerely,

            The Microsoft Disability Answer Desk team.

            Hello,

            Thanks for your comment on this topic. Many new improvements are in the works, including some of your inputted items. What we've been told so far is that there will indeed be a releasee with Windows 10, RS3. That's when tools such as Magnifier and Narrator. Unless there is a major bug that is found, we usually don't do interim releases.

            When they are released, we'll in addition to making a public announcment, we will post the relevant enhancements on this thread.

            Thank you for contacting us,

            The Microsoft Disability Answer Desk team.

          • 6 votes
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              1 comment  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

              Hello Mike,

              Thank you for contacting us about these issues. We are aware that Narrator and some of the other screen readers are having problems working with Edge. Our product teams are working hard to resolve these problems.

              We will forward this on to the product team and update you when this issue is fixed.

              Again, thank you for contacting us; and if there is anything else we can assist you with, feel free to reach out.

              Sincerely,

              The Microsoft Disability answer Desk team.

              Hi Mike,

              I have a question and a comment from one of our developers. Can you respond to this?

              o We have done a lot of work in this area for RS3 and I have not seen this repro recently. Can you see if this person is on the insider flighted builds?

              Sincerely,

              The Microsoft Disability Answer Desk team.

            • 7 votes
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                1 comment  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                Hello Molly,

                This is a very goos suggestion. We’ll forward this on to our product managers and see if we can get this implimented for you. We’ll also keep you up to date with any developments.

                If there is anything else we can do for you, please feel free to reach out to us.

                Sincerely,

                The Microsoft Disability Answer Desk team.

                Hi Molly,

                In doing further research and correspondence with our developers, they came back with a site that you might find helpful with regards to yor request.

                Have you looked at existing Win10 help for Snipping tool @ https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots

                If this doesn't solve your issue, please let us know.

                Thanks for reaching out to us; and if there is anything further we can assist you with, feel free to reach out.

                Sincerely,

                The Microsoft Disability answer Desk team.

              • 3 votes
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                  2 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello Mark,

                  Thank you for contacting us at the Disability Answer Desk with your suggestions. we apreciate the time and detail you’ve put into them. We will forward this on to our product managers for further consideration and will get back to you when a fix and or implimentation for these features is in place.

                  Thank you again for contacting us, and if there is anything further we can do for you,please feel free o reach out to us again.

                  Sincerely,

                  The Microsoft Disability answer Desk team.

                  Hi Mark,

                  Can you provide us some feedback on this question?

                  Following up on this… we weren’t able to repro the footnote bug. Are you sure the customer is using O365 and has enabled VO to follow their cursor in their device settings?

                  Thanks,

                  The Microsoft Disability Answer Desk Team.

                • 4 votes
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                    1 comment  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello Mark,

                    Thank you for contacting us at the Disability Answer Desk with your suggestions. we appreciate the time and detail you’ve put into them. We will forward this on to our product managers for further consideration and will get back to you when a fix and or implementation for these features is in place.

                    Thank you again for contacting us, and if there is anything further we can do for you, please feel free o reach out to us again.

                    Sincerely,

                    The Microsoft Disability answer Desk team.

                    Hi Mark,

                    I heard back from the Product Manager and she says that this issue is not all that clear. Can you give us some more detail as to the issue you're finding here?

                    Thanks,

                    The Microsoft Disability Answer Desk team.

                  • 6 votes
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                      2 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello,

                      Thank you for reaching out to us about this issue. Another unother user has approached us about this very same situation, and we are having our engineering teams look into this.

                      Thank you for contacting us, and if there is anything else that we can be assistance with in the future, don’t hesitate to let us know.

                      Sincerely,

                      The Microsoft Disability Answer Desk team.

                      Hello,

                      We forwarded your request to our product development team and they would like to know the answer to the following question and whether this suggestion also works for you:

                      Do we know what builds the users are working with?
                      I’ve attached a workbook that has data you can make a pivot with
                      Press Alt then N then V to bring up the dialog. Pressing enter should be enough to create a pivot at that point.

                      Again, thank you for contacting us, and if we can be of further assistance, please feel free to contact us.

                      Sincerely,

                      The Microsoft Disability Answer Desk Team.

                    • 18 votes
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                        3 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello Barrie,

                        This is a pretty good suggestion which makes sense. We’ll forward this on to our product managers for further consideration and keep you up to date on any further developments around this.

                        Again, Thank you for reaching out to us; and if there’s anything else we can help with in the future, let us know as we’re willing to help.

                        Sincerely,

                        The Microsoft Disability Answer Desk team.

                        Hi Barrie,

                        That's also a good suggestion. We recommend, since you're making an addition suggestion for Mac, go ahead and submit a separate suggestion for that as it would technically be for another product platform. That way we can track each suggestion individually.

                        Thanks again,

                        The Microsoft Disability Answer Desk team.

                      • 7 votes
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                          3 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello Molly,

                          I’m not sure exactly what you are referring to as it appears you are aking about resizing text in the IM window. This is easy to do.

                          1. First in the Skype session, click on the IM icon at the lower left of the screen.
                          2. At the lower-right hand side of the window, click the icon that looks like “…”.
                          3. From the menue that appears, select, “IM Text Size”.
                          4. There you can select the percentage of size of text to display in the IM window.

                          With regard to the other isue, are your referring to zooming inon a shared screen or destop? If not, can you give us the exact scenario that is cuasting the difficulty?

                          Thank you for contacting us, andif there is anything further we can do for you, please feel free to reach out to us.

                          Sincerely,

                          The Microsoft Disability Answer Desk…

                          Hi Molly,

                          I talked to one of our product managers about your comment and wanted to relay the following:

                          Skype for Business today has limited controls over the size of shared content:

                          • There is a button to toggle between “fit to window” and “actual size”. Actual size will display the shared content at the same pixel resolution as the shared screen. If the sharer has a high resolution screen, this can make things larger.
                          • There is a full-screen command that makes the SfB window fill the screen and moves the call control buttons into a Windows 8-style app bar. The area where shared content is displayed gets larger in this mode.

                          I do agree that a zoom feature would be most welcome for all users.

                          We'll keep you updated as to the release of this new feature as it's being looked into.

                          In the future, if you have any comments, suggestions, issues, or questions, please feel free to reach out to us.

                          Sincerely,

                          The Microsoft Disability Answer Desk team.

                          That's what I figured. I wanted to be sure that's exactly what you were saying. I'll forward this to one of our product managers for further review on this.

                          Thanks again for contacting us at the Disability answer Desk; and if there is anything we can do for you in the future, please feel free to reach out to us.

                          Sincerely,

                          The Microsoft Disability Answer Desk team.

                        • 8 votes
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                            1 comment  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello,

                            Thank you for contacting us with your feature request. we are currently investigating on how to impliment this and will keep you up to date as far as the progress made.

                            Thank you for contacting us, and if there is anything further we can do, please feel free to reach out to us.

                            Sincerely,

                            The Microsoft Disability Answer Desk tearm.

                            Hello,

                            We are looking into your suggestion and would like to ask you a question for further clarity. Are you already using Narrator’s automatic language switching (he doesn’t say). If so, can he share an example scenario?

                            Sincerely,

                            The Microsoft Disability Answer Desk team.

                          • 6 votes
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                              12 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello Kay,

                              Thank you for reaching out to us with your suggestion. In order to help you further, we would like some more specifics as to what you looking for. As you may no, with Word and PowerPoint, that there are ribbons that are dedicated to shapes. Now there is a way to set up macros that will produce the same effct of what you’re generally looking for. However, I’m gathering that this would be too cumbersome. So is it safe to assume that you’re looking for actual hardware to handle this functionality? If that’s the case, can you give us more specifics as to what the dificulties you’re encountering are and what you want to see, so we can investigate this further?

                              Again, thank you for reaching out to us with your suggestion. It’s our mission to help those with verious disabilities to access our products with greater ease…

                              You're welcome, Kay, we're more than happy to help. Also to keep track of other improvements to the software, you can go here: https://support.microsoft.com/en-us/products/windows-accessibility?os=windows-10

                              Thank you again,

                              The Microsoft Disability answer Desk team.

                              Hello,

                              We wanted to drop you a quick updatae and let you know that we talked to our product team and they are working on implimenting your suggested feature into a future update. We'll keep you psted when this does come available.

                              As always, if we can be of further assistance to you, please feel free to reach out to us.

                              Sincerely,

                              The Microsoft Disability answer Desk team.

                              Hi Kay,

                              Unfortuanately I don't have an answer for a release date for that feature. I can tell you that we are looiking into it, but there's also time to develp and integrate as well as test the feature; and as of yet, I don't have a timeline for you. However, we will let you know when this feature becomes avaialable.

                              Sincerely,

                              The Microsoft Disability Answer Desk team.

                              Hi Kay,

                              Sfwiftkey! Yes, For sme reason I had blanked on that term until you mentioned it. Yes, we do have other suggestions logged which is currently being investigated as to how to best deploy that feature. If this is what you are looking for, then we can update you as to when it is released.

                              Thanks again,

                              The Microsoft Disability Answer Desk team.

                              Hi Kay,

                              So if I'm reading your response correctly, you're looking for something that is pretty much the same as a swipe keyboard on a smartphone where instead of lifting fingers to go from one key to another, all you have to do is slide your finger to the next key, pause, and that character is typed.

                              Is this what you are talking about?

                              Thanks again,

                              The Microsoft Disability Answer Desk Team.

                              Hi,

                              This is a relatively new idea that you posted. So wat we're asking is, what applications are you wanting to use this for? If someone were to drop one in your lap right noew, how would you use it?

                            • 22 votes
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                                3 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello,

                                Thank you for the detailed description of the enhancement you are looking for. In reproducing this scenario, it merits the attention of our product engineering team. This may already be in the works as simular suggestions have been made, so it is possible that a solution may be soon implemented and released. Nonetheless, your comments will be forwarded. We’ll also let you know when further information pertaining to this becomes available.

                                Thank you for contacting us, and in the future, f there’s something additional we can provide with regards to accessibility, please feel free to reach out to us.

                                Sincerely,

                                The Microsoft Disability Answer Desk Team.

                                Hello,

                                I had a chance to talk to our engineering team in charge of Magnifier. They are looking into making this feature a part of a future release. Once this comes out, we will let you know.

                                Again, thanks for contacting us about your feature request.

                                Sincerely,

                                The Microsoft Disability Answer Desk team.

                              • 5 votes
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                                  3 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi Les,

                                  Thank you for reaching out to us about your issue. In order to help you out effectively, can you provide us with the following:

                                  What version of PowerpOint are you using? Is it a part of Office 2016, or Office 365 online?

                                  What screen reader are you using in order to read the presentations?

                                  Also, what are the steps to reproduce your problem in detail?

                                  We look forward to assisiting you with your issue; and in the future, if there is anything else we can help you with, please feel free to reach out to us.

                                  Sincerely,

                                  TheMicrosoft Disability Asnwer Desk team.

                                  Hi Les,

                                  Yes, this feature is being developed and will be released soon. Her is the feedback from one of our product owners:

                                  1. If the user goes to Outline View, they can get the text in placeholders read to them. Note that this will not read out all text in shapes and textboxes that are not placeholders.

                                  2. We are planning a feature that will read out the text in all placeholders + Textboxes.

                                  We hope this helps. Let us know if there's anything further that you need.

                                  Sincerely,

                                  The Microsoft Disability Answer Desk team.

                                • 6 votes
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                                    1 comment  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi Andy,

                                    We wanted to follow up with you to let you know that your suggestion is planned for a future release. When it becomes available, we'll announce it and let you know.

                                    In the future, if we can be of further assistance, please feel free to reach out to us.

                                    Sincerely,

                                    The Microsoft Disability Answer Desk team.

                                  • 16 votes
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                                      3 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello Karl,

                                      Thank you for alerting us with this issue. You’re correct inthat without the resizing or font change option, it can make it difficult to see the desktop icons. Therefor, I’ll forward this on to our product managers to get this issue raised and possibly resolved.

                                      Again, thank you for reaching out to us about this.

                                      Sincerely,

                                      The Microsoft Disability answer Desk team.

                                      Hi Karl,

                                      We wanted to follow up on your post. Currently we are working on a solution and will let you know when it becomes available. In the meantime, the way to change the font/icon size is to change it in Settings. Settings > System > Display > “Change the size of text, apps, and other items”

                                      Best,

                                      The Microsoft Disability Answer Desk team.

                                    • 7 votes
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                                        4 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello,

                                        Thanks for contacting us at the Disability Answer Desk.

                                        In answer to your comment, we would like to know what version of Windows you are using. Are you using Windows 10, with the Ease of Access Tools, or are you using another version of Windows with the screen magnifier?

                                        In the meantime, I’ll forward your suggestion on to our product teams, as this would make a great deal of sense for someone who is both visually impaired, but also has motor skill related disabilities.

                                        Sincerely,

                                        The Microsoft Disability Answer Desk team.

                                        Hello,

                                        I got some additional feedback from the engineers who are developing this feature and wanted know if any of this helps in your situation:

                                        So looks like the customer is asking two things:

                                        1. The ability for Magnifier to follow the cursor
                                        Comments: Magnifier already has this functionality, or are they referencing something different?

                                        2. The ability for Magnifier to move continuously with the pointer
                                        Comments: We're looking into this being included with a future release and will let you know when that comes available.

                                        Thanks,

                                        The Microsoft Disability Answer Desk Team.

                                        Hello,

                                        Sorry it's taken a bit to get back to you. We've had an deluge of forum posts to respond to.

                                        In reference to your question, there is a way to get the full screen magnifier to follow the mouse cursor, and keyboard foci. All you need to do is the following:

                                        1. Open the Windows Magnifier.
                                        2. Click the Options icon (the little gear to the right in the window).
                                        3. Under 'Tracking', You'll see "Follow the mouse pointer", "Follow the keyboard focus", and "Have Magnifier follow the text insertion point".
                                        4. You can click on any of these options to get the magnifier to follow any, a combination of, or all of those options as they're check boxes.

                                        Try that and see if this works for you.

                                        Sincerely,

                                        The Microsoft Disability Answer Desk Team.

                                        One other question for you. I take it that this is Magnifier that comes with the Windows Ease of Access Tools?

                                        Hi Debbie,

                                        Thank you for getting back to us on this issue. The information you provided is very helpful to us in helping you and others with this concern. We will forward this to our product development teams so they can integrate this feature.

                                        If you have anything else to bring to our our attention in the future, please feel free to contact us again, and we'll be happy to serve.

                                        Sincerely,

                                        The Microsoft Disability Answer Desk team.

                                      • 13 votes
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                                          2 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi Chris,

                                          Thanks for getting back to us on this. We'll take a look into this and get back to you when a solution is made available.

                                          Sincerely,

                                          The Microsoft Disability Answer Desk team.

                                        • 7 votes
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                                            2 comments  ·  Microsoft Accessibility Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi Chris,

                                            We do have a hot key to turn on and off Narrator. If you use the Windows Key and Enter, that should turn on and off Narrator.

                                            One clarifying question that I have though is are you using Narrator with the braille device, or are you using the device separately?

                                            Thank you,

                                            The Microsoft Disability Answer Desk team.

                                            Hi Chris,

                                            Thank your for that added information. Let me check with the product manager to get their feedback on this. We'll get back to you with either a fix or at least to let you know of our findings and any applicable details.

                                            Thanks for reaching out to us,

                                            The Microsoft Disability Answer Desk team.

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