Nikola Jović
My feedback
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43 votes
An error occurred while saving the comment An error occurred while saving the comment Nikola Jović
commented
8.66: The issue is still present. Any update from Microsoft about this major bug? Are we going to see a fix in the near future?
An error occurred while saving the comment Nikola Jović
commented
Hello,
if I understand correctly, version 8.65 is still in preview and not officially released. I am using the desktop app, downloadable from https://download.skype.com/s4l/download/win/Skype-8.64.0.88.exe
I have however tried the store app (even though I think they are the same now), and the issue definitely still occurs.
Then I have downloaded the preview version of Skype 8.65 (the desktop app), and the freezing issue is still occuring in that version too. I am unable to verify on the store version, because to get the preview of that app, as far as I understand you need to sign up as a Windows insider.
On the web version, accessible from https://web.skype.com/ the freezing issue never occured. There, the chats have always opened without any lag, so that remains to be the case. So this issue is exclusive to the store and desktop apps.
Hope that was clear, let me know if any further clarifications are needed.An error occurred while saving the comment Nikola Jović
commented
Absolutely, I'd be more than happy in assisting to reproduce the issue.
In this case, let's try with NVDA, latest version, 2020.2 at this time, though as I said the same behaviour is observed with both Jaws and Narrator.
I am running the latest version of Windows 10, 2004.
Here are the exact steps, using the keyboard commands.
First, make sure Skype is running.
Press alt plus 1 to focus the recent chats list.
Note: It may be necessary to first turn on NVDA's focus mode so the app can process commands. If the command does not work, press NVDA plus space to go to focus mode. This is normal.
After you find a chat you would like to read, press enter to open it.
As long as the split view option is disabled, you should observe that the app will stop responding to any keyboard commands, for example pressing tab to move the focus to another option.
Note: In recent versions of Skype, the app might actually respond, but this is only temporary for a few seconds, so you may find that pressing tab will actually move the focus to the next option, but if you try again the app will be frozen for the short period of time I mentioned above.
Sometimes, you won't observe the lag when you open the first chat in the current Skype session, so if you can't reproduce the issue, try opening 1 or 2 other chats in the recent chats list, and that should definitely trigger it.
Let me know if any further clarification is needed or anything additional I can submit to help fix this problem.Nikola Jović
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20 votes
An error occurred while saving the comment Nikola Jović
commented
8.66, and this is still occuring. Any fix coming from Microsoft in the near future?
An error occurred while saving the comment Nikola Jović
commented
Hello,
as far as I am aware, 8.65 is still in preview and not officially released. However, after downloading the preview of the desktop app, I noticed that the issue can still be reproduced.Nikola Jović
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5 votesNikola Jović
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8 votes2 comments · Microsoft Accessibility Feedback » Windows Narrator · Flag idea as inappropriate… · Admin →Nikola Jović
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I will assume the comment above is automated, because I have mentioned multiple times the version number I am running. By the way, we are on 8.68, and the issue stilll persists. How long does it take your engineering team to investigate a critical issue for screen reader users?
The app is a major pain to use already for a year, and nothing is being done about it. I am patient and understand that it takes work to resolve a bug, but this has already been going on for an extremely long period of time. Clearly, with 36 votes, I am not the only person experiencing the problem. Any chance this could get some higher priority? In my view, an app freeze when opening conversations is quite critical, and deserves more than automatic and generic responses that go through the same process over and over.
I have also submitted feedback with logs through Skype itself. Not to mention that all the other Skype accessibility issues I reported in other threads still exist too, and who knows when they will be fixed. They are apparently still being investigated too.
Best of luck in the investigations, and hoping to see some visible progress soon.